Terms and Conditions

All sales comply with the Distance Selling (Jersey) Law 2007.

These terms and conditions shall apply to all orders placed through the website of Island Crystal www.islandcrystal.co.uk, (the “Website”), via the telephone (01534 722904) or via email to orders@islandcrystal.co.uk.  Placing an order with us indicates your acceptance of our terms and conditions.

1. About Rivoli Limited trading as STORY by Rivoli and online as www.islandcrystal.co.uk and www.rivolijewellers.com.
STORY by Rivoli (formally Swarovski Jersey) is owned and operated by an independent family-owned business in Jersey, Channel Islands. We have two shops in Jersey, Rivoli Jewellers, 41/43 King Street, St Helier Jersey JE2 4WF and STORY by Rivoli (formally Swarovski Jersey) situated at 21 King Street, St Helier, Jersey JE2 4WF.

2. Placing an Order
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

The goods and prices on our Website are subject to change without notice. You will be charged the price displayed on the Website or on your order confirmation at the time of order. In the unlikely event that the goods are no longer available, or that we have made a major pricing mistake, we will advise you of this. We will offer you a substitute or the opportunity to purchase the product at the correct price.

3. Availability of Goods
If the goods that you ordered are not available within 2 days of your order we will notify you of a revised delivery date. If the revised delivery date is not acceptable to you a full refund will be made. Under exceptional circumstances we may withdraw the purchase agreement even if we have confirmed acceptance of your order. If we withdraw from the purchase agreement we will inform you of this and will refund the consideration already paid by you for these goods.

4. Warranties and After Sales Care
STORY by Rivoli (formally Swarovski Jersey) will honour the warranties provided by Swarovski UK Limited. As an official retailer we are aware that after sales service and care is vital.

5. Price and Additional Costs 
As a low tax and VAT free island, Jersey is an ideal place to shop. Our prices online include all applicable taxes for the UK and Jersey. We are part of the Jersey Post pre-paid VAT scheme for goods being sent to the UK. Our prices online are 15% less that the UK RRP.

Customers in the UK will not incur any additional taxes on any products purchased from STORY by Rivoli. The total amount of your order, including all postage and cost such as packaging and delivery, are displayed on the final screen of the online check out and on your order confirmation.

Postage costs will be charged at the time of checkout.

6. Delivery and Reservation of Title
The goods will be delivered to the delivery address stated by you by a delivery service appointed by STORY by Rivoli. We will make every effort to deliver the goods by the date you have requested, but we cannot make a binding statement on this. We aim to deliver all goods in 10-working days, although it is often much quicker, deliveries to Europe can take up to 20-working days. The goods remain the property of STORY by Rivoli until we have received full payment.

7. Cancellations and Returns
This policy does not apply to the following goods which are exempt once they have been received by the customer.

* Sale Goods

* Goods which have been made to the customers own specification such as engraving or sizing (where the product cannot be returned to its original state).

* Goods which have been worn by the customer.

You can cancel your purchase at any time up to 7 working days after the day of delivery. To do this, please email or write to us at 21 King Street, St Helier, Jersey JE2 4WF,  orders@islandcrystal.co.uk. You do not have to give a reason for cancellation; however a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage and include all original packaging, guarantees, warranties etc that may have been inside the box. Postage charges incurred when  returning the items will not be refunded.

If you fail to return the goods within a reasonable timescale, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

8. Security
S STORY by Rivoli operates a secure e-commerce website. Payments are processed online via PayPal Merchant Services and CityPay Merchant Services.

9. Privacy Policy
Please click here to view our Privacy Policy.

10. Compliments and Complaints
Any comments can be sent in writing to Melanie Mayer Davies, Director, 21 King Street, St Helier, Jersey JE2 4WF or by email to: comments@islandcrystal.co.uk.